Throughout your Ignition Interlock Device journey, questions are going to arise. We've done our best to compile the most frequently asked questions right here, in one place, for your ease and convenience.
If a unit requires an Early Recalibration, the LED screen will display: [EARLY RECAL][SERVICE DUE IN 6 DAYS 23 HOURS AND 59 MINUTES]. During this time you will be allowed to drive your vehicle as usual when the start-up test is passed. An Early Recalibration occurs if you:
In the event of an Early Recalibration, request a reset through the mobile app. You will then need to visit our service center for device recalibration. The cost is $35. You will also be responsible for any violation fees Intoxalock may impose.
Intoxalock is working with Oregon Department of Motor Vehicles to resolve this issue. Your device must be recalibration every 60 days but you are allowed a 7 day grace period. The next recalibration date in your Intoxalock App is the LAST DAY that you have to get your device recalibrated. Intoxalock has not yet figured out how to work this 7 day grace period into their system, therefore you are being notified 7 days in advance of the 7 days. Once the intitial 7 day countdown ends, another 7 day countdown will begin. Again, verify your next recalibration date in your Intoxalock App to confirm this is the case with your device.
In order for us to recalibrate your handheld device your vehicle must be present and in operating condition. Unfortunately, if your vehicle does not run you will need to contact Intoxalock at 877-274-8312.
Recalibrations cost $35
No appointment is necessary for recalibrations. These are handled on a walk in basis, Monday through Friday from 8:00am to 4:30pm. Assuming you do not have any account issues with Intoxalock, this process takes approximately 15 minutes.
Your device will begin a countdown process as your recalibration date approaches. You may recalibrate your device at any time during this countdown. Do not let this countdown expire without visiting our service center for a recalibration or your device may lock you out and prevent you from starting your vehicle! We perform calibrations Monday through Friday 8am- 4:30pm.
Absolutely! Just login to your Intoxalock App and change us to your service center. Our zip code is 97402.
If a unit displays VIOLATION, the LED screen will display: [VIOLATION][SERVICE DUE IN 6 DAYS 23 HOURS AND 59 MINUTES]. During this time you will be allowed to drive your vehicle as usual when the start-up test is passed. A Violation occurs if you:
In the event of a Violation, request a reset through the mobile app. You will then need to visit our service center for device recalibration. The cost is $35. You will also be responsible for any violation fees Intoxalock may impose.
Schweitzer's Automotive does not have access to your account with Intoxalock. All payment and account related questions must be directed to Intoxalock. They can be reached at (844) 535-0260.
A Lock Out is a state mandated function that will not allow you to start your vehicle.
If a unit goes into Service Lock Out, the LED screen will display: [LOCK OUT][SERVICE DUE IN 6 DAYS 23 HOURS AND 59 MINUTES]. During this time you will be allowed to drive your vehicle as usual when the start-up test is passed. A LOCK OUT occurs if you:
In the event of a lock out, request a reset through the mobile app. You will then need to visit our service center for device recalibration. The cost is $35. You will also be responsible for any violation fees Intoxalock may impose.
Contact Intoxalock at (877) 274-8312 and they can walk you through the process to jump start your battery. It is important that you let Intoxalock know as jump starting causes a spike in your battery voltage and Intoxalock needs to be involved.
You should be able to electronically sign your lease in the Intoxalock App. If you are not able to locate the lease within your App, please call Intoxalock at (877) 274-8312.
You may contact Intoxalock's Compliance Department at 833-256-8262 or Oregon Department of Motor Vehicles at 503-945-5000. Either of these departments should be able to tell you when you are eligible to have the device removed.
Your No Negative Report must come from Intoxalock. You can email them from the Intoxalock App to request your No Negative Report. Please know, this process can take 1-3 weeks to complete.
The No Negative Report indicates that you have had no violations during a specific period of time, typically 90 days, 6 months or 1 year depending on your specific requirement. If you are unsure of your requirement you can contact the Intoxalock Compliance Department at 833-256-8262 or the Oregon DMV at 503-945-5000 for this information.
You can obtain your next Recalibration date by logging into the Intoxalock App or by calling Intoxalock at (877) 274-8312.
Intoxalock has safeguards in place for this specific issue because unfortunately, it happens! Intoxalock gives you 10 minutes to provide a passing sample. Rinse your mouth out really well with water to remove any food particles. If it's due to perfume, try removing your top layer of clothing and wipe off your neck and wrist areas. Provide another sample within 10 minutes. This sample should be clean. You can't be intoxicated one minute and sober the next. IT IS SUPER IMPORTANT that you CALL INTOXALOCK when this happens. They will note your account that it was food, cologne, etc based. Keep them informed of anything out of the ordinary that happens with your device. You will need to bring your device in for a recalibration. The cost is $35.
This process can be lengthy so enter it with patience. You can contact Oregon DMV at 503-945-5000 or visit dmv2u.oregon.gov to find out how long you are required to have this device. Often times they can tell you exactly what report they are needing and when you are eligible for such report. These reports are called No Negative Reports. Typically you need one of the following: 90 Day, 6 month or 1 year. You can also call Oregon State Police Ignition Interlock Device Program at 503-934-0180 or email ospiid@osp.oregon.gov for information. Once you learn you are eligible for such report, you then need to contact Intoxalock and ask that they send this report to your monitoring agencies. They will then send these to Oregon state Police and Oregon DMV who will review your logs for no violations. If violations exist in the period being reviewed, the No Negative Report will not be issued (please see What Things Are Considered Violations with Intoxalock? below) This process can take a few weeks so be patient. Once DMV has lifted your restriction for the interlock device, you need to contact Intoxalock again to schedule an appointment for removal. They will contact us to schedule the appointment while you are on the phone with them. The cost for removal is $150 and we can typically schedule you within a few business days.
If you have a complaint regarding your Ignition Interlock Device you may the Oregon State Police Ignition Interlock Device Oversight Program at ospiid@osp.oregon.gov or by phone at 503-934-0180.
Contact the Intoxalock Compliance Department at (833) 256-8262
Please contact Intoxalock (877) 777-5050. They will contact us to schedule the appointment and send the necessary work order. You will be responsible for the removal fee on your current vehicle and an installation fee in your new vehicle. Please call for specific pricing.
You can email HELP@INTOXALOCK.COM
You Interlock system requires power from your battery so it is critical that you start your vehicle at least four separate days per week for a minimum of 5 minutes each time to allow your battery to remain charged. Please remain in your vehicle as state regulations may require a mandatory re-test. Also, make sure you are putting your handheld device in Power Save Mode by holding the button down for 3 seconds. The device will beep 3 times then the screen will display PWR SAVE and go black. If you continue to have problems, please contact Intoxalock to schedule an appointment for an inspection.
Absolutely not. Once you have successfully passed your initial breath test and started your vehicle, your vehicle will continue to run until you choose to turn it off. Intoxalock is incapable of turning your vehicle off.
Start-up Alcohol Violation: Trying to start the vehicle with a breath sample above 0.02% breath alcohol concentration (BrAC) without providing another sample below 0.02% BrAC within 10 minutes, along with a photo of you providing the sample.
Random Retest Violation: Not providing a passing test within 10 minutes any time the device asks for a breath sample.
Retest Alcohol Violation: Providing a random breath sample with a breath sample above 0.02% BrAC without providing another sample below 0.02% BrAC within 10 minutes, along with a photo of you providing the sample.
Lockout Violation: Not bringing the vehicle and device into the service center when required for all services and inspection of the device.
After 6 months, you can apply for an order vacating (ending) the IID requirement as a condition of diversion if: